At HelloRide, your safety is our top priority. We are committed to ensuring that every ride with us is not only convenient but also secure.
To file an insurance claim, you will need to provide the following information:
The processing time for insurance claims can vary depending on the complexity of the case. Typically, claims are
processed within 10-15 business days. Our customer service team will keep you updated on the status of your claim
throughout the process.
Yes, Helloride reserves the right to reject an insurance claim if there is insufficient evidence to support the claim or if we
determine that Helloride is not responsible for the incident. Please ensure that you provide all necessary documentation
and information when filing your claim to avoid any delays or rejections.
Prioritize safety by moving to a secure location away from traffic.
Assess yourself and others involved in the accident for any injuries. If necessary, seek medical assistance promptly.
Take measures to secure the accident scene, such as taking photos and collecting witness contact information.
Contact HelloRide immediately to report the accident using the designated channels.
Contact HelloRide immediately to report the accident using the designated channels.
Gather information about the accident, witness statements, and medical reports to provide accurate details and speed up the claims process.
Leverage digital technology to provide people with more convenient mobility and inclusive local services of higher quality.
