Insurance

At HelloRide, your safety is our top priority. We are committed to ensuring that every ride with us is not only convenient but also secure.

Insurance Partner

Rider Accident Coverage:

Insurance Partner

Rider Accident Coverage:

FAQ

To file an insurance claim, you will need to provide the following information:

  • Your Helloride account details
  • Date and time of the incident
  • Description of the incident
  • Photos or videos of the damage
  • Police report (if applicable)

The processing time for insurance claims can vary depending on the complexity of the case. Typically, claims are
processed within 10-15 business days. Our customer service team will keep you updated on the status of your claim
throughout the process.

Yes, Helloride reserves the right to reject an insurance claim if there is insufficient evidence to support the claim or if we
determine that Helloride is not responsible for the incident. Please ensure that you provide all necessary documentation
and information when filing your claim to avoid any delays or rejections.

Steps to Take in Case of an Accident

While Riding

01

Ensure Safety

Prioritize safety by moving to a secure location away from traffic.

02

Check for Injuries

Assess yourself and others involved in the accident for any injuries. If necessary, seek medical assistance promptly.

03

Secure the Scene

Take measures to secure the accident scene, such as taking photos and collecting witness contact information.

04

Report the Accident

Contact HelloRide immediately to report the accident using the designated channels.

04

Report the Accident

Contact HelloRide immediately to report the accident using the designated channels.

05

Collect Necessary Details

Gather information about the accident, witness statements, and medical reports to provide accurate details and speed up the claims process.

Contact