• Verification will take between 1 to 3 working days

• Details of The Riding Pass:

1. There are 2 types of riding pass, you can choose one to purchase according to your needs: 

       - S$11.9/month, free for the first 60minutes of every trip

       - S$13.9/month, free for the first 120minutes of every trip

1. Unlimited times to ride in a month

2. HelloPass can be only used for the regular bikes ( not including family bikes )

3. Trip exceeding 60 / 120 minutes will be charged according to the standard charge where the Lock is opened

• Apply on helloride.com.sg/foodpanda and our team will get back to you within 24 working hours

• Download the HelloRide App from App Store/Google Play

• Sign up for an account

• When everything is ready, you will be required to provide 2 necessary documents as verificationSome of them may include: 

1. Take screenshot of your foodpanda profile with proof of being a foodpanda cyclist/walker.

2. Take a selfie with your identification card (ensure that only the last 4 digits of your IC is visible)​

• Once again, we will let you know more when we communicate with you

• Via WhatsApp once the verification is completed, you are able to start unlocking bicycles for your deliveries

• How do I find my foodpanda profile?
  1. From the main page, go to the main menu -> Tap on “My Shifts” -> Within the window, enter the menu -> Tap on “My Profile” -> Take a screenshot of your profile
  (ensure that the relevant details are visible such as your name, mobile phone, and foodpanda ID) 
  2. (Steps may change but the general direction should be correct)

• How to indicate that I am a registered walker/cyclist?
  Take a screenshot of the available vehicle types you have registered via the foodpanda app