Are there any penalties for parking the bike outside the operation area?
A fine of $20 will be imposed for parking the bike outs […]
What should I do if the bike powers off because I went outside the operation area?
You will need to manually push the bike back into the o […]
How do I unbind my credit card from the account? (No unpaid order)
To unbind your credit card, follow these steps: Click o […]
What should I do if I can’t make payment after ending a trip?
If you encounter issues making payment after ending you […]
How do I end a trip and return the E-bike?
Follow these steps: Ensure you are within the Service Z […]
How do I pause my ride?
You may click the ‘Pause‘ button in the app […]
What should I do if I discover a fault with the bike after unlocking it?
Follow these steps: Quickly end the trip within 2 minut […]
How do I unlock a E-bike?
Follow these steps to unlock an E-bike: Step 1: Find a […]
Examples of trip fees with and without Hellopass.
7-day riding pass details: Unlimited rides per First 30 […]
Why do I see bikes on the map but can’t find them?
This situation primarily occurs due to GPS drift, espec […]
